"United States" for the purposes of our shipping services means: the 48 Continental United States plus Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

Standard Shipping of Skin Care Products: Orders placed before 12pm Eastern Time are - on average - received within 3-7 business days. Orders placed on Saturdays, Sundays or holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and holidays). Please note: Carrier delays can happen.

Express Shipping of Skin Care Products: Orders placed before 12pm Eastern Time are - on average - received within 2-4 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Please note: Carrier delays can happen.

Shipping of Merchandise: The Timing and Costs on this page do not apply to the shipping of our Merchandise (T-shirts, hats, mugs, etc). Please see the information on the product description page and at checkout for timing and costs.

SHIPPING POLICY: Orders are normally shipped out within one business day. Orders placed over the weekend or holidays are processed on Mondays. Please note, we are currently only able to ship within the continental United States, and to Hawaii, Alaska, Puerto Rico, and the US Virgin Islands.

DELAYED OR LOST ORDERS: A shipment is considered lost after it has been with a courier system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

RESPONSIBILITY FOR CARRIER DELIVERY: Due to the increase of online orders and the smaller workforce of shipping companies, we are not responsible for what happens to shipments once they leave our facility. We provide orders to a 3rd-party logistical carrier (most often UPS, USPS or DHL). Those shipments then become the responsibility of the carrier and the customer. These carriers are separate businesses from Beauty Of The Nile®. We cannot coordinate each delivery, and you rely on these carriers to get your order to you. As such, we're not able to control mistakes or errors of these 3rd-party carriers.

SHIPPING INSURANCE FOR ORDERS: Unfortunately, packages carried by 3rd-party carriers are sometimes lost, stolen, or damaged in transit, leaving customers unhappy. For peace of mind, we suggest you protect your package with Shipaid shipping insurance, which we offer at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or credit you in whole or part, or place a new order on your behalf. If shipping insurance is opted out of or not chosen during checkout, we, unfortunately, can't do anything to further assist you.