Refund policy

 

Return Policy

Returns

Returns are eligible on select products that have been purchased within the past 45-days. Products eligible for return must be unworn, unused, undamaged and unopened (still in their original packaging). Refunds will be issued in the same form as the original payment received and it will take 5-10 working days to reflect on your bank statement.

All items will be subject to inspection once received to ensure they adhere to our policy. Additional shipping fees may apply for items that do not adhere to our policy.

Products purchased during a promotional period* are final sale and not eligible for return. Products purchased as part of a Bundle cannot be partially returned.

If your items are eligible for a return, please contact us via our contact page to give our team a heads up and we will be in contact to confirm with you in 1-3 working days. See Additional Instructions below.

*Items bought with a discount code fall under this category. 

 

Exchanges

Exchanges are eligible on select products that have been purchased within the past 45-days. Products eligible for exchange must be unworn, unused, undamaged and unopened (still in their original packaging). Items may be exchanged for a product of equal or lesser value.

All items will be subject to inspection once received to ensure they adhere to our policy. Additional shipping fees may apply for items that do not adhere to our policy.

Products purchased during a promotional period* are final sale and not eligible for an exchange. Products purchased as part of a Bundle cannot be partially returned.

If your items are eligible for exchange, please contact us via our contact page to give our team a heads up and we will be in contact to confirm with you in 1-3 working days. See Additional Instructions below.

*Items bought with a discount code fall under this category.

 

Do you offer free shipping on returns?

At this time, we are unable to offer free shipping on returns or provide shipping labels.

 

Additional Instructions

In your message to us regarding your request for a return or exchange, include your order number and reason for return and our team will get back to you to start the process. We will then provide you with a Return Merchandise Authorization number (RMA). We cannot ensure that we will be able to properly handle your return without the Return Merchandise Authorization (RMA) number. Returns must be postmarked within 2 weeks of receiving an RMA number, otherwise refund will be forfeited.

 

Returns without a RMA will incur a fee of 20% of the order total.

For approved Returns, we will refund to your original payment method for the full amount of your original payment, less shipping and any excess usage fee determined. If you received a free gift with your purchase, the gift must be included in the return, otherwise the cost of the free item will be deducted from the refund.

  • If subsequent orders of the same product(s) are made after the original purchase of the product(s), they are not eligible for a refund. Orders with three (3) or more of the same product are not eligible for a refund.
  • If there are three (3) or more orders placed within a thirty (30) day window, any order within that timeframe is not eligible for a refund.
  • We reserve the sole right to define and limit, refuse, and/or reject returns from customers at any time due to irregular or excessive returns and potential fraudulent or criminal activity.

We recommend returning your item with a carrier that includes tracking. You may also wish to purchase shipping insurance. We cannot guarantee that we’ll receive your returned item.

If your purchase was made on a credit or debit card of yours that is no longer active, we will only be able to issue store credit.

If you have any questions, please contact us via our contact page. We will gladly assist you.

 

* We only accept returns from purchases made on our website.