Ordering

1. How do I place an order?
To place an order, go to our website: BeautyOfTheNile.com. There you can browse our extensive collection of science-based skin care products developed specifically for skin-of-color and place your order.

2. How do I know if my order has gone through?
Once you place your order on BeautyOfTheNile.com, you will receive a confirmation email. This email will contain your order number and a description of the products you purchased.

3. Why haven’t I received an order confirmation?
If you haven’t received an order confirmation from BeautyOfTheNile.com, please check your email junk and spam folders. If you still don’t see an email confirmation from us, email our Customer Support Team: CustomerCare@BeautyOfTheNile.com.

Provide the following information in your email to us: 1. The email address used to place the order; 2. The first and last name of the person who placed the order; 3. The phone number associated with the order - including the area code.; 4. The date the order was placed; 5. The items that were ordered.

We know that this is a lot of information to provide. But, providing this info upfront allows us to get you a faster answer. We appreciate your help!

4. How do I cancel or change my order?
Beauty Of The Nile® is unable to cancel or change orders once they are placed. Thank you for your understanding!

5. Do you have discounts or promo codes that I can use for my order?
If you want to make sure that you don’t miss out on any limited-time offers, sales, discounts, promotional codes, or new product launches from Beauty Of The Nile, do the following: 1. Join Beauty Of The Nile’s® Ambassador Program; 2. Join Beauty Of The Nile’s® email list; 3. Join Beauty Of The Nile’s® Facebook Community; 4. Follow us on IG, Facebook and Twitter. These are the key places Beauty Of The Nile® announces special sales, discounts, new product launches and promo codes.

6. Why is the product I want to order out of stock?
Sometimes the demand for our products uses up our supply before we can stock up with a new supply. Until we get our supply back up to speed, we suggest that if you see another product you’d like to order, we recommend purchasing it now while it’s available.

7. How can I reach customer service?
Beauty Of The Nile® Customer Support can’t wait to serve you! You can reach us on our Live Chat at the bottom of any page on BeautyOfTheNile.com or email us at: CustomerCare@BeautyOfTheNile.com.

8. Where can I get Beauty Of The Nile® products in the United States?
You can shop for all Beauty Of The Nile® products at BeautyOfTheNile.com.

9. Can I get Beauty Of The Nile® products internationally?
Our apologies. Beauty Of The Nile® products are not available for purchase out of the United States at this time.

10. My order is missing an item.
We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please contact us with your order number and let us know which products you are missing.

Payment

11. What payment methods do you accept?
Beauty Of The Nile® accepts Visa, Mastercard, American Express, Discover, Apple Pay, Meta, Master Card, ShopPay, Venmo, and PayPal. You may also choose to pay in 4 easy interest-free payments via ShopPay (powered by Affirm), or G Pay.

12. Why is my credit card not going through?
Please make sure that you’ve entered the following information associated with your credit card correctly: 1. First and last name; 2. Billing address; 3. Card number; 4. Expiration date; and 5. CVV on the back of your card. Also, make sure that there are no extra spaces preceding your card number, street number, or zip code.

If you’ve double checked everything listed above and are still having an issue, please go to our Live Chat at the bottom of any BeautyOfTheNile.com page OR email CustomerCare@BeautyOfTheNile.com.

13. Why is there a duplicate transaction on my credit card?
If there is a duplicate transaction on your credit card, please contact Beauty Of The Nile’s® Customer Support Team immediately via Live Chat or CustomerCare@BeautyOfTheNile.com.

14. How do I use a promotional code?
It’s easy to use Beauty Of The Nile’s® promotional codes. All you have to do is enter the promotional code into the designated box when you are checking out BEFORE you pay for your purchase. Once you enter the code in the designated box, click Apply. Your total will automatically adjust based on the promotional code you applied.

If your code doesn’t work: make sure it has not expired and was entered correctly. Please remember that only one promo code can be used during a purchase.

If everything listed above is true and your code is still not working, please contact Beauty Of The Nile’s® Customer Support Team via Live Chat at the bottom of any BeautyOfTheNile.com page OR email CustomerCare@BeautyOfTheNile.com.

15. Can I use PayPal?
Yes, we accept PayPal. Just choose PayPal as your payment option at checkout.

Shipping & Delivery

16. Can I drop by to pick up my products?
I’m sorry. We do not accept Customer drop-ins because we keep our products in secure, climate-controlled facilities, from which we ship. We do deliver your products right to your door which is way more convenient for you!

17. When will my order ship?
We understand that you are excited to start using your Beauty Of The Nile® products so that you can Love Your Brown Skin!

• Standard Shipping of Skin Care Products: Orders placed before 12pm Eastern Time are - on average - received within 3-7 business days. Orders placed on Saturdays, Sundays or holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and holidays). Please note: Carrier delays can happen.
• Express Shipping of Skin Care Products: Orders placed before 12pm Eastern Time are - on average - received within 2-4 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays). Please note: Carrier delays can happen.
• Shipping of Merchandise: The Timing and Costs on this page do not apply to the shipping of our Merchandise (T-shirts, hats, mugs, etc). Please see the information on the product description page and at checkout for timing and costs.

18. How do I track my shipment?
You will receive an email notification with a tracking number when your order ships so that you can track your package.

19. Where is my shipment?
The best way to check the status of your shipment is to use the tracking number provided in your shipping notice email.

You may also contact our Customer Support Team via Live Chat at the bottom of any BeautyOfTheNile.com page OR email CustomerCare@BeautyOfTheNile.com.

20. I have a missing/damaged product in my order.

• SHIPPING INSURANCE FOR ORDERS: Unfortunately, packages carried by 3rd-party carriers are sometimes lost, stolen, or damaged in transit, leaving customers unhappy. For peace of mind, we suggest you protect your package with Shipaid shipping insurance, which we offer at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or credit you in whole or part, or place a new order on your behalf. If shipping insurance is opted out of or not chosen during the checkout process, we, unfortunately, can't do anything to further assist you.

21. Do you ship internationally?

• We are currently only able to ship within the continental United States, and to Hawaii, Alaska, Puerto Rico, and the US Virgin Islands. 
• We look forward to sharing Beauty Of The Nile’s® science-based skin care products made specially for people-of-color with those around the world in the near future.

22. How do I qualify for free shipping?
We often offer free Standard Ground Shipping in the continental U.S. on orders of greater than $75 for domestic orders.

23. How can I return a product?

Please read our detailed Return Policy here.

24. Do you offer exchanges?
Please see our Exchange policy here.

25. Do you offer a product guarantee?
Yes. We’re proud of our Science-based Skin Care for Skin-of-Color™. That’s why all Beauty Of The Nile® skin care products come with the best GUARANTEE in the skin care industry. We offer our Better than 100% Money-Back Guarantee!  How can we make this wonderful Guarantee? We know that our Science-based and Nature Powered™ products work because of the success stories customers share with us every day. See information here.

26. Gift with Purchase Returns.
If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.

27. Can I cancel my order?
Please be aware that we are unable to cancel a shipment once you have ordered the product.

28. Can I change my order?
We are unable to make changes to any product(s) after the order has been placed.

Products

29. What should I do if my skin tone is in-between the CC Cream shades-+ you offer?
Customers that find that they are not an exact match for one of Beauty Of The Nile’s® seven Color Correcting (“CC”) Creams often select the two shades that are closest to their skin tone and then blend the shades to match their own very unique skin tone.

Many of our customers vary their shade selection or blending in the summer when their skin is darker - due to sun exposure - and in the winter when their skin is lighter (when there is less sun).

30. Can I blend your CC creams to match my skin tone?
Yes! No two skin tones are exactly the same. Customers that find that they are between two skin tones tell us that they buy the two shades that are closest to their skin tone.

They then blend the shades to match their unique skin tone.

31. I have xyz issue. Which products should I get?
You’ve come to the right place! Beauty Of The Nile® science-based skin care products were designed specifically to address the unique skin care needs of people-of-color.

Click here to see which of our products addresses your skin care concerns. If you still have questions about which of our products are best for you after looking at the chart, please contact our Customer Support Team via Live Chat at the bottom of any BeautyOfTheNile.com page or email CustomerCare@BeautyOfTheNile.com

32. I’m 52 years old. Will Beauty Of The Nile’s® products work for me?
Everyone’s skin is different so individual results can vary. However, we have customers in their teens and customers who are several decades older who have been pleased with the results they’ve achieved with Beauty Of The Nile’s® science-based skin care products formulated specifically for skin-of-color.

Seeing is believing, so we recommend that you see for yourself!

33. I think you should carry _________ product (or, have a product that does _____________).
Thank you for your suggestion! Every product we have came about as a result of suggestions. We will share your idea with our Product Development Teams.

34. My skin is sensitive. Should I use your products?
Skin-of-color tends to be sensitive. For this reason, all of Beauty Of The Nile’s® products were formulated to be acceptable on sensitive skin.

To be extra cautious, we recommend that those with allergic or reactive skin do a patch test on a small area of skin before using any product.

35. Which of your products is for sensitive skin?
All of Beauty Of The Nile’s® products were designed to be appropriate for use by those with sensitive skin. To be extra cautious, we recommend that those with allergic or reactive skin do a patch test on a small area of skin before using any product.

36. What is the shelf life of Beauty Of The Nile’s® products?
Please look at the packaging of our products to see how long that product can be used after it is opened.

37. In what order should I put on my skin care products?
The order that you put on your skin care products is key to maximizing the results you achieve with them. Click below to see the best routine based on your skin type.

• Combination Skin
• Dry Skin
• Oily Skin
• Sensitive Skin

As a general rule, you should be applying your skin care products from thinnest to thickest.

38. Can my teenage daughter use ____________ product?
Beauty Of The Nile’s® skin care products are safe for all ages. To be extra cautious, we recommend that those with allergic or reactive skin do a patch test on a small area of skin before using any product.

39. How do Beauty Of The Nile’s® products help my skin?
The benefits of each Beauty Of The Nile® product are listed on each product’s page at BeautyOfTheNile.com.

40. How is Beauty Of The Nile’s® CC Cream better than other products?

Beauty Of The Nile’s® CC Cream was developed with expert dermatologists, estheticians, product scientists, and makeup artists specifically for skin-of-color.

It’s made with skin-loving Vitamin B3 and Vitamin E and other skin nurturing ingredients in 7 different shades.

Beauty Of The Nile’s® CC Cream is not a cover-up of skin’s imperfections. It nurtures and corrects the skin’s issues every time you wear it!

Our CC Cream is a lightweight, full coverage foundation that gives you flawless coverage in 1 easy step!

You no longer need to use: 1. a full coverage foundation 2. a brightening color corrector 3. a dark spot concealer 4. a pore minimizing primer 5. a skin nourishing day cream 6. a tinted moisturizer and 7. an anti-aging cream.

Beauty Of The Nile’s® CC Cream is the all-in-one miracle!

Click here to see before and after photos of real women like you who Love Their Brown Skin™ with Beauty Of The Nile’s® CC Cream.

41. Do you have trial sizes of your products?
We don’t currently offer trial sizes of our products.

42. Are your products suitable for sensitive skin?
Yes! Our products are suitable for all skin types, including sensitive skin. In fact, many of our formulas contain ingredients specifically designed for sensitive skin.

To be extra cautious, we recommend that those with allergic or reactive skin do a patch test on a small area of skin before using any product.

43. Are your products tested on animals?
No. Beauty Of The Nile® does not test our products on animals.

44. Are Beauty Of The Nile® products safe to use while pregnant or nursing?
Your health and safety are important to us. Although we use high-quality ingredients in all of our products, we always recommend consulting your physician about the use of our products during pregnancy or while nursing.

45. Which product should I start with?
We highly suggest taking our skin care quiz, which will help personalize a product, or a routine, based on your answers.

46. Is it OK to use your serums under makeup and sunscreen?
Yes! First let the product(s) absorb before applying both.

47. How long should I wait between application of skin care products?
Generally, we advise that you let the product(s) absorb before applying the next product. That said, most products can be layered seamlessly without waiting.
• After cleansing right after skin is washed the pores are open and products are absorbed more deeply.
• When using a product with retinol, we suggest you wait until your skin is dry, approximately 5-10 minutes, to prevent excess irritation and skin dryness/flaking that can occur when product is applied on damp skin.

48. What to do when breaking out from a product?
We all have different pore sizes, different pigmentation, different sensitivity to products, and different responses to certain ingredients. Therefore, no two people will respond to the same skincare routine.

When starting a new product, it is recommended to patch test products on a small area such as the side of the neck or inner arm. Using any potent actives, you may run a small risk of irritation. It’s best to test new products to determine that the new product is right for you. When suffering a breakout from a product, it's best to stop using the product and stick to gentle products such as moisturizers and sunscreens. Once your skin resolves to normal, you can patch test the product again to see if it works for you. To build up tolerance to a product, you can apply it and wash it off after several minutes. Continue this until your skin can tolerate the product without washing it off.

49. What to do when breaking out from Retinol?
The retinol purging stage is temporary. Always remember that less retinol is more. Overusing retinoids can strip your skin which can cause flakiness and irritation. The most important thing is to reinforce the skin barrier with a hydrating moisturizer.

50. Why should I use Vitamin C?
Vitamin C can be used on most skin types. Using Vitamin C every morning helps prevent damage from both UV and pollution associated with free radicals. Vitamin C can help brighten your skin and improve uneven skin tone. Applying an antioxidant such as Vitamin C to the skin can also reduce collagen breakdown and reveal a more youthful complexion.

51. How to prevent irritation from Vitamin C?
It is recommended to use Vitamin C two to three times a week at first. Start slowly to reveal a beautiful glow.

No two people will respond to exactly the same regimen or skincare ingredients. When adding any new product into your routine it is recommended that you start slowly, by doing a patch test on a small area such as the side of the neck or inner arm. Testing a product will ensure if this product is right for you.

If you experience any irritation from a Vitamin C product, we advise you to take a break from the product and use some of our nurturing products as a buffer. Your skin sometimes takes time to adjust to new pH level shifts.

52. Vitamin C serum changing colors?
Vitamin C oxidation is completely normal. Here’s what you need to know:

• Vitamin C is still effective after turning yellow.
• Pure Vitamin C (L-Ascorbic Acid) is a highly effective antioxidant. Due to its delicate makeup, L-Ascorbic Acid is vulnerable to oxidation when exposed to heat, light, and air, making some level of discoloration inevitable over time.
• Fortunately, Vitamin C retains most of its potency through the first several phases of oxidation, which means it’s still both efficacious and perfectly safe to use. A champagne or straw-colored Vitamin C serum is completely normal and still provides your skin with a potent dose of antioxidants.

Here are helpful tips to slow Vitamin C oxidation and ensure that it lasts longer:

i. Always tightly close the lid.
Oxidation is primarily caused by oxygen. When using a Vitamin C serum, try to limit the amount of oxygen that gets into the bottle. Tightly close the lid immediately after applying.

ii. Store it in the fridge.
Keeping Vitamin C in a cool, dark place is essential because it’s very temperature-sensitive. Bonus: Storing serums in the refrigerator helps give a cool, refreshing effect when applied.

iii. Avoid light exposure.
Light exposure can cause rapid oxidation, so always store your serum in a dark place. If your fridge is too inconvenient, always opt for a dark cabinet or bathroom drawer.

Promotions & Special Programs

53. Do you offer subscriptions?
Yes! We recommend that customers subscribe to receive their Beauty Of The Nile® products on a regular schedule so that they don’t run out and interrupt their skin care routine.

Sticking with a consistent skin care routine helps to reduce the probability of irritating your skin and creating skin problems.

You can choose to subscribe to a recurring delivery of any of our products by going to the product page on BeautyOfTheNile.com and clicking on the Subscribe button.

54. How can I cancel a subscription?
You may cancel a subscription by going to your account information on BeautyOfTheNile.com and choosing Manage Subscriptions. Once you are on this page, choose the subscription you want to modify. You can change the delivery frequency for the product, or if you no longer want to receive the subscription, Click Cancel.

55. How can I find out when products go on sale?
The best way to find out about Beauty Of The Nile® promotions and discounts is to: 1. Join Beauty Of The Nile’s® newsletter list; 2. Join Beauty Of The Nile’s® Facebook Community; and 3. Follow us on IG, Facebook and Twitter. These are the key places Beauty Of The Nile® announces special sales, discounts, new product launches, and promotion codes.

56. Do you have a rewards program?
No. We do not have a Rewards Program at this time.

57. Do you have an affiliate program?
Yes! You can share your love for Beauty Of The Nile® products with friends and connections while earning a commission. Please go to Partners.BeautyOfTheNile.com to sign-up and for more information.

Checkout

58. Where do I enter my discount, or promotional code?
On the CHECKOUT page, where you input your information, there will be a discount code box underneath the products you are purchasing. Enter the code and hit apply. Your discount code will then be applied.

59. Can I use multiple discounts, or promotional codes when I order?
We allow only one discount code, or promotion code, per order.

Business

60. What’s your business address?
Our business address is:
Beauty Of The Nile
8924 E. Pinnacle Peak Rd,
Suite G5-420
Scottsdale, AZ 85255

61. Who owns Beauty Of The Nile®?
Beauty Of The Nile® is a family-owned business. You can read more about the owners in the About Us & You section of BeautyOfTheNile.com or see them share their story & Mission here.

Other

62. What do you mean by “Love Your Brown Skin”?
To "Love Your Brown Skin®" is to Love YOU! Beauty Of The Nile’s® mission is to reject colorism, to amplify that all skin tones are beautiful, and to provide effective skin care products to people-of-color so that all know to Love Your Brown Skin®. Click here to hear & see the founders of Beauty Of The Nile® discuss this topic.

63. What’s the origin of your company name, Beauty Of The Nile®?
Beauty Of The Nile® represents a focus on all that the standards of beauty and skin care can be and an engagement with the origin of beauty. The name allows recognition of the beauty & worth of all people. The Beauty Of The Nile® company was started by the current owners in 1992.

64. What do the names of the CC Creams mean?
Beauty Of The Nile’s® CC Creams were inspired by some of history’s greatest female icons. Each name represents a different skin shade. Their names became our rallying cry as we developed the best products for our great customers. Our CC Cream names and their meanings to us are:

Dahomey [dəˈhōmē] - The Dahomey Amazons were an all-female military regiment of the Kingdom of Dahomey (in today's Benin, West Africa) that existed from the 17th century until the late 19th century. They are one of the few documented female armies in modern history. They were named “Amazons” and known to be fierce warriors.

Dihya [deh-hai-ah] - Dihya, was a Berber queen of the Aurès (a region located in the mountainous area of the Aurès range in eastern Algeria) and a religious and military leader who led indigenous resistance to the Muslim conquest of the Maghreb, the region then known as Numidia. She became the uncontested ruler of the whole Maghreb.

Sheba [ˈSHēbə] - the Queen of Sheba was the queen of Egypt and Ethiopia, and brought to Israel the first specimens of the balsam, which grew in the Holy Land.

Nefertiti [ˌnefərˈtēdē] - Neferneferuaten Nefertiti was a queen of the 18th Dynasty of Ancient Egypt. Nefertiti and her husband were known for their radical overhaul of state religious policy, in which they promoted the earliest known form of monotheism - the belief that there is only one deity, an all-supreme being that is referred to as "God." She reigned at what was arguably the wealthiest period of ancient Egyptian history.

Moremi [Mọremí ] -  a legendary Yoruba queen and folk heroine in the Yorubaland region of present-day southwestern Nigeria who assisted in the liberation of the Yoruba kingdom from the neighboring Ugbo Kingdom. Queen Moremi was a courageous and beautiful woman who, after unceasing raids by a neighboring tribe, took the heroic step of offering herself to be captured by the raiders. She is said to have been taken as a slave by the Ugbo, and due to her beauty, she married their ruler as his anointed queen. After familiarizing herself with the secrets of her new husband's army, she escaped back to her homeland and revealed this to the Yorubas, who were then able to defeat the Ugbo in battle.

Majaji [Majājī] -  Queen Modjadji (Majaji) was the hereditary female ruler and queen of Balobedu, South Africa. She is known to be mythical and historical and she is believed to have had powers that let her control the clouds and rainfall by bringing rain to her friends and drought to their enemies.

Cleopatra [klee·uh·pa·truh] - Cleopatra took over the throne of Egypt at the early age of 18. Under her rule, Egypt was the richest nation in the Mediterranean and the last to remain independent from the rapidly expanding Roman Empire. Cleopatra was also the first foreign queen to have her image appear on Roman currency. Cleopatra could speak multiple languages by adulthood and was the first Ptolemaic ruler to learn the Egyptian language. She wrote a medicinal and pharmacological book called Cosmetics which included remedies for male pattern baldness and dandruff.

65. Where is Sales Tax charged?
Within the United States, we charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SC, TN, TX, UT, VA, VT, WA, WI, WV, and WY. We collect the simplified sellers use tax on items delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.

66. What is the difference between PAO and Expiration Dates?
PAO stands for “period after opening,” and is represented by an icon with a number that indicates how many months the product will be fresh after opening. If a product has a PAO of 12, that means it should be used within 12 months of opening. Products with sunscreen are marked with an expiration date, which indicates when the product should stop being used, regardless of whether it has been opened.

67. Is there a Pro Discount for dermatologists, estheticians?
Currently, we do not have a Pro Discount for dermatologists or estheticians. But, we’ll let you know if that happens. If you think we should offer a Pro Discount, send us an email to CustomerCare@BeautyOfTheNile.com. The best way to stay tuned? Sign up for our mailing list here.

68. How can I become an Affiliate for Beauty Of The Nile® products?
We're glad you asked! You can find out more details about becoming an Affiliate at Partners.BeautyOfTheNile.com.

69. How do I know if my purchase is authentic?
The only way to guarantee authenticity is by purchasing from BeautyOfTheNile.com.

70. What are the Official Social Handles for Beauty Of The Nile®?

INSTAGRAM: https://bit.ly/ig-bon
FACEBOOK: https://bit.ly/beauty-of-the-nile
TWITTER: https://bit.ly/TW-BON
YOUTUBE: https://bit.ly/YT-BON
LINKEDIN: https://bit.ly/Li-BON

71. Beauty Of The Nile^® Beauty Subscription FAQs

• What is a Beauty Of The Nile^® subscription?

A Beauty Of The Nile^® subscription allows customers to go through checkout "one time" and receive automatic orders at their selected delivery frequency. Depending on usage, customers can choose reoccurring orders to be delivered every 30, 60, or 90 days. 

The initial purchase will be billed to your account as soon as you subscribe. Subsequent billing for automated orders will then take place on the set frequency interval selected during the initial purchase. Subscriptions will be shipped out one business day after payment is successfully collected.

• How does Beauty Of The Nile’s^® subscription work?

 Beauty Of The Nile^® product subscriptions are easy to navigate. Simply search for the product or bundle you are looking for, select "Subscribe & Save" rather than "one-time purchase," choose the desired delivery frequency and add to cart! You can manage your subscriptions online through your Beauty Of The Nile^® account and log in to swap, skip, or cancel your subscriptions at any time.

• How much does it cost?

 Subscription price varies between each product and bundle. However, all subscriptions are discounted off the original product price. Subscribe and save on all reoccurring subscription orders. 

• Can I use a discount code when purchasing a subscription?

Most discount codes cannot be stacked on our Subscription discounts. However, during special sales, we may offer unique discount codes that apply directly to subscriptions and can be added on top of the already discounted amount off.

• Will my discount code apply to all future orders? 

If you have a stackable subscription discount code, your discount will auto apply to future reoccurring orders as long as your subscription remains active.

• Need additional help with your subscription? 

Please reach out to our customer service team at CustomerCare@BeautyOfTheNile.com. Our amazing team will be able to assist you with your subscription.

72. SHIPPING: Skin Care Products and Merchandise

 

73. Returns & Exchanges

Returns

Returns are eligible on select products that have been purchased within the past 45-days. Products eligible for return must be unworn, unused, undamaged and unopened (still in their original packaging). Refunds will be issued in the same form as the original payment received and it will take 5-10 working days to reflect on your bank statement.

All items will be subject to inspection once received to ensure they adhere to our policy. Additional shipping fees may apply for items that do not adhere to our policy.

Products purchased during a promotional period* are final sale and not eligible for return. Products purchased as part of a Bundle cannot be partially returned.

If your items are eligible for a return, please contact us via our contact page to give our team a heads up and we will be in contact to confirm with you in 1-3 working days. See Additional Instructions below.

*Items bought with a discount code fall under this category. 

Exchanges

Exchanges are eligible on select products that have been purchased within the past 45-days. Products eligible for exchange must be unworn, unused, undamaged and unopened (still in their original packaging). Items may be exchanged for a product of equal or lesser value.

All items will be subject to inspection once received to ensure they adhere to our policy. Additional shipping fees may apply for items that do not adhere to our policy.

Products purchased during a promotional period* are final sale and not eligible for an exchange. Products purchased as part of a Bundle cannot be partially returned.

If your items are eligible for exchange, please contact us via our contact page to give our team a heads up and we will be in contact to confirm with you in 1-3 working days. See Additional Instructions below.

*Items bought with a discount code fall under this category.

Do you offer free shipping on returns?

At this time, we are unable to offer free shipping on returns or provide shipping labels.

Additional Instructions

In your message to us regarding your request for a return or exchange, include your order number and reason for return and our team will get back to you to start the process. We will then provide you with a Return Merchandise Authorization number (RMA). We cannot ensure that we will be able to properly handle your return without the Return Merchandise Authorization (RMA) number. Returns must be postmarked within 2 weeks of receiving an RMA number, otherwise refund will be forfeited.

Returns without a RMA will incur a fee of 20% of the order total.

For approved Returns, we will refund to your original payment method for the full amount of your original payment, less shipping and any excess usage fee determined. If you received a free gift with your purchase, the gift must be included in the return, otherwise the cost of the free item will be deducted from the refund.

• If subsequent orders of the same product(s) are made after the original purchase of the product(s), they are not eligible for a refund. Orders with three (3) or more of the same product are not eligible for a refund.
• If there are three (3) or more orders placed within a thirty (30) day window, any order within that timeframe is not eligible for a refund.
• We reserve the sole right to define and limit, refuse, and/or reject returns from customers at any time due to irregular or excessive returns and potential fraudulent or criminal activity.

We recommend returning your item with a carrier that includes tracking. You may also wish to purchase shipping insurance. We cannot guarantee that we’ll receive your returned item.

If your purchase was made on a credit or debit card of yours that is no longer active, we will only be able to issue store credit.

If you have any questions, please contact us via our contact page. We will gladly assist you.

* We only accept returns from purchases made on our website.

74. Where do I enter the Promotion Code / Discount Code?

After you have selected the products you wish to order, and after you have clicked the CHECK OUT button, you will arrive at a page (that looks like the screenshot below) with the Discount Code space where you should enter your Promotion Code/Discount Code. Enter the Discount Code in the space first, and then click the Pay Now button. The valid discount will be automatically applied to your order once you complete these steps. See image below.

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Can’t find your answer? Contact us here and we’ll get back to you.